Effective Date: April 28, 2025
Liftoff ABA ("we," "our," or "us") is committed to protecting the privacy and confidentiality of the individuals we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including through SMS (text messaging).
Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, address, phone number, email address, insurance information, and emergency contact details.
- Health Information: Diagnoses, treatment plans, progress notes, and other Protected Health Information (PHI) as defined by HIPAA.
- Payment Information: Billing and payment records.
- Technical Information: IP addresses, browser type, device information, and cookies collected when you visit our website.
How We Use Your Information
We use the information we collect to:
- Provide ABA therapy services.
- Communicate with you regarding services, billing, and administrative matters.
- Send SMS/text messages regarding appointments, service updates, and important agency notifications.
- Comply with legal and regulatory requirements.
- Improve our services and operations.
- Respond to your inquiries and requests.
SMS/Text Messaging Policy
By providing your mobile phone number, you consent to receive SMS/text messages from Liftoff ABA. These messages may include updates, service information, appointment reminders, and other relevant notifications.
Important information regarding SMS messages:
- Consent: By opting in, you agree to receive messages from Liftoff ABA.
- Privacy: Your personal information will not be shared with third parties for their marketing purposes.
- Message Frequency: You may receive recurring messages. Frequency may vary depending on your interaction with our services.
- Opt-Out: You can reply STOP at any time to opt out of future messaging.
- Help: You can reply HELP for additional information.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.
How We Share Your Information
We do not sell or rent your personal information. We may share information:
- With insurance companies and billing providers to process claims and payments.
- With other healthcare providers involved in your care (with your consent where required).
- With government authorities if required by law.
- With business associates who perform services on our behalf and are required to safeguard your information.
Your Rights
You have the right to:
- Access and request a copy of your information.
- Request corrections to your information.
- Request restrictions on the use or disclosure of your information.
- Withdraw consent where applicable.
- File a complaint if you believe your privacy rights have been violated.
Requests regarding your information can be made by contacting us using the information below.
Safeguarding Your Information
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website or otherwise communicated to you.
Contact Information
If you have any questions about this Privacy Policy or our practices, please contact:
Noah Levine
Phone: (973) 566-3180 ext. 1002
Email: noah@liftoffaba.com